customer management software responsibilities

* Educate customers on the use and benefits of Contract Logix solutions. * Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Contract Logix solutions. * Act as a communications liaison between Technical Support, Customer Success and Customers. * Lead customer training sessions as part of onboarding and ongoing product adoption. * Utilized CRM to keep track of key account data, opportunities, logging calls and relevant notes. * Regularly monitored platform usage and proactively contacted clients whose usage dipped to ensure the health of the relationship. *Responsibilities include: * * The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal. As the voice of the customer, you will also work closely with the CS team, Sales, Product and Technology promoting a Customer Centric culture within Contract Logix. Additionally, this candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. The ideal candidate is one who has experience with web-based technologies, passionate about solving customer needs, simple and effective communications skills via phone and email, and able to set customer expectations which help set the mood for customer retention. This candidate will be an experienced professional with expertise in building client relationships, servicing and selling to customers with the ability to establish the new, foster the old, and handle the unique.

*Customer Success Manager * Contract Logix is seeking a Customer Success Manager to join our growing Customer Success Team.

Customer management software responsibilities